USE CASES

Here are some examples of how Ascend's digital learning platform can help your organization improve its efficiency and save cost by empowering your organization with micro learning capabilities.

USE CASES

Here are some examples of how Ascend's digital learning platform can help your organization improve its efficiency and save cost by empowering your organization with micro learning capabilities.

1ST DAY ONBOARDING

Challenges

HUMAN RESOURCE PARTNERS

  • Induction Training (Company Policy, Vision, etc)
  • Product Training
  • Process Training
  • Compliance/Regulatory Requirements
  • Scheduling of small size classes due to different join date
  • Manual tracking of completion dates

NEW HIRES

  • Overload of information
  • Scheduled classes way after due date
  • Training materials, manuals, handbooks, etc
  • Learner's fatigue
Solutions (leveraging on Ascend)
  • Bundled all overboarding, product, process and compliance/regulatory into micro learning topics and courses.
  • Assign courses as Goals for New Employee User Group.
  • Add New Hires into the New Employee User Group.
  • Learning at employee's own pace and ability to refresh/re-visit course material on the go.
  • Tracking and repoting on the new hire's training progress.

CONTINUOUS PROFESSIONAL DEVELOPMENT TRACKING

Challenges
  • Real time tracking of compulsory training Requirements.
  • Scheduling of on-site classes (Trainers and Trainees).
  • Manual collation of training records.
  • Calculation of pro-rated CPD hours requirments.
Solutions (leveraging on Ascend)
  • Source/create CPD training courses into topics/courses and breaking it down to bite-size topics for ease of learning.
  • Assign CPD approved courses under an Accreditation Category and assign the Accreditation Category as a Goal to the User Group. Specify the annual hourly requirements and pro-rate training hour requirments based on join date automatically.

COMPULSORY CERTIFICATION

Challenges

HUMAN RESOURCE PARTNERS

  • Manual tracking of compliance/regulatory courses (e.g. Anti-Money Laundring, IT Security, Know-Your-Customer,etc).
  • Manual tracking of completion dates.
  • Scheduling of classes (Trainers and Trainees).
  • Collating of reports to regulators.

EMPLOYEES

  • Uncertainty over what are the compulsory courses.
  • Loss of productivity during classroom training.
  • Difficulties in reviewing course materials.
Solutions (leveraging on Ascend)
  • Source/create compulsory courses into topics/courses and breaking it down to bite-size topics for ease of learning.
  • Assign compulsory courses under an Accreditation Category and assign the Accreditation Category as a Goal to the User Group. Specify the annual hourly requirements and pro-rate training hour requirments based on join date automatically.
  • Real time reporting and overview of employee's compulsory courses progress.

GIG ECONOMY WORKFACE

Challenges
  • Gig economy workface are not full-time employees of the company.
  • High turnover rate
  • Inconsistent quality of delivery (Customer Service, Porduct Knowledge, etc).
  • Challanging to organize classroom training for new product launch or service training.
  • Tracking of training records.
  • Inefficiency in communicating product or promotions.
Solutions (leveraging on Ascend)
  • Create relevant training courses in bite-size topics and assigned it as a goal for the user group.
  • Group gig economy workforce into the User Group and track their training progress. Effective and efficient means of communication new product, promotions and as a knowledge hub for product information. For example, 3rd party contractors for telco installation services and Resellers/Partners for technology products and services.